INDULGENCE 

spa + beauty

About Us

Customised Gift Vouchers

Relaxation Room

Our team of highly trained professional therapists are constantly updating their knowledge. All staff attend Post Graduate Training Facilities to ensure that you are always receiving the latest and greatest treatments and techniques that the industry has to offer.

Spoil someone special with a gift voucher from Indulgence Spa & Beauty. Gift vouchers are available for either treatment or dollar value. They can be purchased at the salon or over the phone and sent to the lucky recipient or to a nominated address. Gift Vouchers are non-refundable and MUST be presented at the time of treatment. Vouchers valid for 6 months from date of issue.

Take a 10 minute break on one of the lounges in our relaxation room at the end of every specific treatment and between package treatments.

Spa Etiquette & Company Protocol

Cancellations

Because our Salon & Spa services have been specially reserved for you, we kindly ask that you notify us at least 24 hours in advance if you need to cancel or reschedule. We would appreciate the opportunity to offer the time set aside for you to another valued client on our waiting list.

Please note that we require a 50% deposit at time of booking, for services exceeding $100 need to be secured with a credit card. 50% of the value of your service will be charged for cancellations made with less than 24 hours notice given. All no-shows are charged the full price. Gift vouchers risk forfeit if 24 hours cancellation notice is not given.

Client Bookings

If you are pregnant or have a medical condition please inform our therapists upon scheduling your treatment, enabling us to assist you in selecting the most appropriate treatment. If you are currently under care of a medical practitioner, are experiencing high blood pressure, heart conditions, varicose veins, are pregnant, current medications taken, or have health conditions that we should be aware of. All of the above should consulted with you Doctor prior to seeking beauty services.

Appointments

All appointments may be booked in the salon, via phone or via email. Credit card details may be required at time of booking particularly for packages exceeding $100 to guarantee your appointment. Please mention if you are redeeming a gift voucher. Indulgence spa & Beauty accepts cash, EFTPOS, and all major credit cards.

Arrival Times

For general maintenance services including waxing please arrive 5 minutes before your treatment time. For all packages exceeding 1 hour or if you a ‘New Client’ and to maximise your experience please arrive 15 minutes prior to your scheduled treatment time to relax and complete your consultation form.

Late Arrivals

Arriving late will unfortunately limit the time allocated for your treatment; it will lessen the effectiveness and importantly your pleasure and enjoyment. As a courtesy to all our clients, all treatments are completed as scheduled.

Mobile Phones

We kindly request that you switch OFF your mobile phone before your arrival. This is for your benefit to assist in relaxing.

Attire & Hygiene

Your comfort is our priority; relaxation is best achieved by wearing comfortable clothing. A robe, towels, slippers, disposable underwear are provided when necessary for treatments & packages. We observe and maintain the highest of health standards and use only thoroughly sterilised and sanitised equipment.

Refund Policy

All treatments and packages once paid are non-refundable, non-transferable and non-exchangeable.

Valuables

Indulgence Spa & Beauty will not be responsible for the loss of money,  valuables or damage to personal belongings.